FAQ

To place your order, select the desired item(s) and the appropriate size/color and click "Add to Shopping Bag". Your Shopping Bag will appear on the right-hand side of the screen and can be accessed elsewhere on the site by clicking the Shopping Bag icon in the top right-hand corner. Once you have made your selection, please click "Proceed to Checkout" to complete your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.

We are pleased to offer our online customers the opportunity to shop our newest collections early through pre-orders on aistehong.com. Pre-orders can be placed for items not yet available for immediate shipment. Pre-order items will be clearly marked on their product pages and include an estimated shipping date for your convenience. Please note that these dates are approximate and may vary.

If you haven’t received an order confirmation email within 1 hour of placing your order, we recommend checking your spam or junk email folder. If you are still unable to find your order confirmation email, please contact us at contact@aistehong.com, and we will get back to you within office hours.

If you have an account with aistehong.com, you can check the status of your order by visiting the My Orders section in your My Account area. After completing your purchase, you will receive an Order Confirmation email. Once your order has been shipped, we will send you a Shipping Confirmation email containing a tracking link. You can use this link to monitor your shipment’s progress. If you require further assistance with tracking or locating your order, please don’t hesitate to contact us at contact@aistehong.com.We will be delighted to assist you.

We offer free standard shipping for all orders, with an estimated delivery time of 3-5 business days. For faster delivery, we also provide express shipping for an additional fee as indicated on our website under ‘Shipping’. 

All orders placed on aistehong.com are shipped from our warehouse in New York. The shipping location ensures prompt and efficient delivery. Please note that delivery times may vary based on your destination and the shipping method selected at checkout.

We hope you are pleased with your purchase, but if you are not satisfied, you can return or exchange items within 14 days. Items must be in original packaging, unused, with tags attached, and include all documents. Refunds or exchanges will be processed within 14 days of receiving the return. Please note that we cannot accept returns for used, damaged or made to order items.

To initiate a return or exchange, visit your Order Confirmation email and follow the link provided to access your order details. From there, you can message us or contact us at contact@aistehong.com to finalize the return and receive a pre-paid shipping label.

If you receive a damaged or defective item, please contact us immediately at contact@aistehong.com for assistance. We will arrange a replacement or refund as needed.

Yes, items must be returned in their original packaging, including tags and any documents included at the time of delivery.

We accept the following payment methods on aistehong.com:

• All major credit cards (Visa, Mastercard, American Express, Discover…)
• Apple Pay
• PayPal
• ShopPay

Yes, all transactions on aistehong.com are encrypted and processed through secure payment gateways to protect your information.

All prices on aistehong.com are listed in US dollars (USD).

Payments may be declined for various reasons, such as incorrect card details, insufficient funds, or security concerns from your bank. If you experience issues, please contact your bank or payment provider.

Unfortunately, once we begin processing your order, you will no longer be able to cancel or change it.

To choose the right size, we recommend consulting our Size Guide, available on each product page.

Please refer to our Size Guide for detailed measurements and guidance on selecting the best fit. If you are between sizes or need additional assistance, feel free to contact us at contact@aistehong.com and our team will be happy to help.

Our Size Guide includes instructions on how to take your measurements for an accurate fit. Use a measuring tape to measure your bust, waist, and hips, and compare them to the chart provided.

If you're between sizes, we recommend sizing up for a more relaxed fit or contacting us for personalized advice.

All orders are delivered in Aiste Hong’s signature packaging, featuring a shopping bag, sleek box, tissue paper wrapping, and a ribbon for a refined finish.

Yes, certain items, such as accessories and belts, are delivered in a dust bag inside our signature box for added protection.

By registering on aistehong.com, you can enjoy:

• Saving your favorite items with a Wishlist.
• Faster and smoother checkout.
• Tracking and managing your orders and returns.
• Exclusive updates on collections and special offers.

Click on 'Account' at the top right corner of aistehong.com and select 'Forgot your Password?'. You will receive an email with instructions to reset your password. If you encounter any issues, please contact our Customer Care team at info@aistehong.com.

To delete your account, please contact us at contact@aistehong.com. To unsubscribe from our newsletter, simply click the Unsubscribe link at the bottom of any newsletter email.